Testimonials about Airstream of Montana
Best place I have ever been too. Great help dump station and potable water. Fantastic help and workshop - Malcolm
Buying our new coach was a great experience. We felt very comfortable with every one who assisted us. We also truly feel like the dealership wanted us to be happy customers. We are! Thanks. - Edes
Bought a second hand Lance pull trailer from a private party. Needed work putting on slider roller rails. From first contact to the end. Service Dept. was top notch. Alex wrote up the job and understood being from Havre, that we needed it asap so the stay was short as possible. We received a number of calls through the day with updates. We we're on our way home the next day. Thanks to Alex and the whole crew. Vic & Sara Sieglock - Victor
As a novice searching for an in-bed truck camper and pickup, I hit the Internet and found Truck Camper Magazine. Research narrowed my final choice to a Northstar 850SC camper with a travelling height of 108 inches because it fits through my garage and barn doors with 1 inch to spare! At that time, the nearest Northstar sales office was in Missoula, MT at Gull Boats & Rv, about 350 miles away. I called the phone number and spoke with a knowledgeable salesperson named Alex Anderson who confirmed there was a new model on-site.
Alex and a serviceman walked us through the unit describing how things work and proving that they did work. We took lots of independent measurements, asked lots of questions, and spent a few hours touring the rest of the facility. They have toys and accessories for a lifetime of outdoor fun. Apparently, as a part of demonstrating familiarity with what they sell, the employees get to try out some of the toys, so it's no wonder they seemed content.
My wife and I returned home, took more measurements, contemplated accessories we might need, and after further research, settled on an acceptable purchase price range for the camper. Shortly thereafter we returned to Missoula. Our offer was accepted and the camper was prepped with the accessories we requested and with others suggested by experienced employees. One such accessory was a horsemat, placed on the bed of the pickup before the camper is installed each season.
We have had our camper for a year and a half now and follow-up with Alex has been more than satisfactory, from recommending a Rieco-Titan camper dolly to winterization efforts. Subsequent to our camper purchase, we have visited many other camper sales facilities that are closer but our future purchases will be through Gull Boats & Rv. - Thomas
Knowledgeable, efficient and friendly. They made sure I got the part I needed. I highly recommend them. Try these guys first. - Steve
August 2018 I came in and looking for a watercraft that been wanting for last 3 year as I walk in the store a gentleman greeted me very professional and told him what I was looking for in 45 minutes found I was looking for and we wanted to report excellent customer service from your staff name Thomas very helpful and personable and did a great job. Thomas was very friendly knowledgeable answered all my questions we purchased our Sea Doo thru the phone just cannot say enough how pleasant it has been to discover that there is such thing. Thank you Gull Boat and RV. Thanks Thomas for a great customer Service and looking forward to be a lifelong customer. - Sid
I wanted to report excellent care and service from your staff. Josh our salesman, was helpful and personable and did a great job. Chris,had found a few discrepancies in the boat without my knowledge but had them corrected anyway at Gulls expense. You won't find a business doing that anymore. Luke the mechanic was very informative and knowledgeable and answered all questions. Karen at service is professional and attentive to our needs. I cannot say enough how pleasant it has been discovering your place.I will be a lifelong customer, thanks gull for the superior treatment. I hope each of the people I have mentioned get recognized by the bosses as the teamwork of customer service deserves acknowledgment. - Kevin
Attention : General ManagerDear Sir or Madam:In June of last year, We purchased a new Keystone Sprinter 299RET from you. It's been a year now, We got just some warrant work completed, And we wanted to let you know how happy we are with out Sprinter, the salesperson who sold it to is, and to your wonderful service department.Dan Gustin was our sales representative. He made the sales process as smooth and trouble free as possible.... very knowledgeable, friendly and professional. That does not always happen! he also made it fun; as you can expect we were very excited. He was straight forward and confident and made us feel good about our purchase.The Sprinter has really delivered on everything we wanted. We spent the winter in trouble free comfort for the most part. The floor plan really suits us, Every thing is easy to use, Convenient to our lifestyle, And very attractive. There is ample storage as well (love the master bedroom closet.) We have received many complements from friends and family.we made an appointment in July to have some warranty work done, And while pulling in the pop-outs in for the journey to Missoula, the cable mechanism which moves the pop-outs pulled right out of the wall it was attached to. Obviously, we were very concerned, as we kind of had to pull it in maually, so we called the service department and spoke with Karen Browne. She put us at ease immediately. She was very positive and told us it could be dealt with. We drove over to Missoula on Friday July 24th and brought the Sprinter in Saturday morning. We had several issues for the service department, and were concerned that we could only leave the trailer there for the day, as we were due to leave early Sunday morning back to Bozeman for work Monday. We are very happy to say that everything, includeing the pop-out was fixed on that exact day, by a wonderful service technician names josh, who spent the entire day taking care of everything on our list. We were glad that he and Karen were there when we picked up our Sprinter, so that we co - Lance
Dear Mr. Anderson:We are writing you to commend you on having very fine staff working at your business, especially Joe Rector in parts and service. Joe IS service- and we witnessed firsthand how he dealt with us, his other staff and also many customers on Saturday, June 27.
I wanted to get a replacement seat for my husbands one-man pontoon boat and when I called Friday, Joe said to come out, he would fix us up. He not only helped us select a perfect seat, but also a swivel for it so when Bob catches his trophy pike, the back of the seat wont break. I asked for specific instructions on how to install the seat on the swivel, then also onto the boat; Joe said why dont you folks go sit in the chairs and Ill be back with you in a minute
Saturday was very busy- there were three people waiting behind us but Joe and his guys got all of us in and out in less than an hour. Everyone wanted to be out on the water and your people had us all leaving with a smile. Joe went into the backroom a couple times for bolts, washers. Whatever was needed, and when he called us up to the counter, he had the seat, swivel, everything hooked up, so all we had to do when we got home was reinsert the brackets on the pontoon.
Sunday, Bob floated the river in his pontoon. It was the most relaxed I have seen him in 25 years.
He was diagnosed with stage four cancer November 2014 and has had radical radiation and receives chemotherapy every three weeks. It has weakened his muscles so I am trying to do a lot of what needs to be done. I would not have been able to figure out the bolts, nuts, washers- not to mention the muscle to install everything. Joe did it all.
Before we left the store, another service man was helping a customer and trying to get to the bottom of the problem, asked Joe for his input. Joe had a secret stash he was sure would fix the gentlemans problem and Im sure it did! - Timi
Thank you for making our purchase of our Northstar camper a memorable one. See you when we are ready to buy a boat! - Kent
Just wanted to say thank you for helping me with the purchase of our trailer. I enjoyed every employee I encountered - what a great buying experience.From the sales people - business office to the techs who walked me through the operations it was a pleasurable opportunity - very professional and well done.The truck pulled well and I made it home about 1:00 am, last 100 miles in a snow storm (that part wasn't enjoyable)Just wanted to say thank you to all of you at Gull Boat - Tom
I just wanted to say Thank You for all the great service and help you have given me through the years. I really appreciate all you do for me. Gull is awesome! - Andy
Thanks! Gull has always gone out of their way to help us! - Bill
THANK YOU! GULL is #1! - Bob
Quality service with a smile! - Bill
Thank you very much! I will visit you again. I appreciate you treating me very fairly! - Chip
I would like to say "THANK YOU" to your team. We were in a bad spot, and your staff took us in, and repaired our trailer. They provided truly remarkable service and we are so appreciative. We were customers just passing through and they treated us like family! - Randy
Bought our first boat yesterday (8 May) and had a terrific experience. Aaron Malgren (salesman) was EXCEPTIONAL!!! As this was my first boat I didnt know what model or options to choose. He worked with the parts department and answered all my questions. I called him at work and at home on multiple occasions to work through this purchase. Again he was terrific. Dave in Parts and Service was terrific as well. Finally it was nice to be greeted and talk with Mr. Bretz. He was very nice and made our purchase even better. Thanks again and look forward to continued business with Bretz Capital Sports. - Jay
Really a wonderful experience there at Bretz! We are first time boat buyers (got a great 2017 Sun Tracker 20 DXL Fishing Barge) and Shawn and Dennis were both great to work with, very patient and understanding of what we were looking for. They answered all of our questions about the boats as well as financing options, and it was a very smooth process. Jason in the service department was exceptional at orienting us at the time of boat delivery, giving us a better working knowledge of the boat's components. He was especially helpful in giving us instructions to help keep us out of trouble related to common mistakes that people make--very valuable--just wish I had a video tape of our interaction to remind me of everything! We have had the boat out on the water a couple of times already--even better than I thought it would be! Faster, smoother, love the shade from the Bimini top and all of the space for family and our German Shepherd! This is a well made ride! - Anonymous
Recently purchased a travel trailer from Bretz Rv and we had a wonderful experience. - David
This was one of the best experiences buying our new camper! Thanks to everyone at Bretz!! - Dezeray
His mastery of customer service communications was obvious and his willingness to help us through the day and keep us continuously informed of the progress was much appreciated. - Wayne
Harry, Bryan and Mike we’re awesome!!!!!!!!!!! Best place to buy your RV!!! - SUE
Dewey was exceptionally knowledgeable, professional and fair. He made our experience stress less & easy. - Joy
You've helped us on previous annual trips and the service, efficiency, and friendliness have been consistently apparent. - Mc
Even though we purchased one of the least expensive rigs on your lot, we were made very comfortable and treated with respect. As we get further into camping we will be back for repairs and upgrades.
Thanks! - John
Everyone was very helpful and courteous. everything was very well displayed, clean and tidy. - Vicki
Joan & I did some extensive shopping around since we are first timers. We purchased our new Airstream from Bretz mainly because of price. Although, we had a dealership hundreds of miles closer to our home we were able to negotiate a significantly better deal with Bretz. Tony led the way on this and gave us good ideas to consider and evaluate. Secondly, we were given superior service once we arrived to pickup the Airstream. Our trailer was ready & waiting. The walk through was thorough and patiently given answering all of our questions. Our new Airstream needed some minor adjustments several months after the sale which was provided under warranty and at no cost to us. Again the parts were ordered and waiting. We were in and out within two hours. It proved to us that our first encounter wasn't just a fluke. Your people are terrific and we are the benefactors. Needless to say Joan and I have promoted your business to others. - Brad
We would like to express our appreciation to Bretz RV for the comfortable buying experience with the purchase of our first RV. Nate Monaco is a very nice young man and exhibited his knowledge and professionalism and represented your company very well as did his mentor Tony. We never felt pressured and he/they answered all of our questions (being first time buyers there were many) with honesty. His integrity stood out as number 1 as we traveled to 5 dealers in search of an RV. We will highly recommend Nate and Bretz RV to anyone we come across who might be looking for an RV. Thanks to your entire staff for a great buying experience. - Arville
We would like to personally recognize the customer service and commitment we received from Sonny.
We have been dealing with him the past few weeks on making a decision on the purchase of a 2014 Fifth Wheel. Sonny's knowledge and professionalism is to be commended. He has been upfront and honest as we have worked with him on this purchase. Sonny is a pleasure to work with and we
would recommend him to any of our family and friends.
We look forward in dealing with your service department throughout our ownership of our New 2014 Keystone Cougar 279 RKSWE and would hope that Sonny's commitment, honesty and integrity of not only him, but your company, will continue with us. - Don
I'm tickled to death with this company. I don't want to go anywhere else! - Phill
Nice dealership! Marcello was very courteous and a very nice guy. I would be comfortable dealing with him again. - Pat
Honestly, I will say my visit to Bretz was my best experience of the day. I didn't feel pressured, and they were very helpful. - Devin
We recently purchased a 2010 Allegro Bus from your company. The entire process was handled in a very professional and business-like manner. The entire process was enjoyable. Two of your employees, however, went above and beyond the normal in trying to take care of your customers. Jarrod and Mike both went out of their way to be of service to us. We cannot say enough good things about them. Thank you. - Arthur
Scott was wonderful!
He's helped us for almost two years. We finally made the jump and bought a beautiful RV. - Byron
My husband and I were extremely happy with the service that was provided. My husband was especially impressed with how Richie Winters always included me in their conversations. The Bretz team is awesome! - Terry from Victor, MT
Top to bottom the people in your company are excellent, Myron is always so nice and helpful. They all speak to you and make you feel special. - Gerald from Missoula, MT
Top to Bottom the people at Bretz RV are excellent. Everyone speaks to you and makes you feel special. And as always Myron West is always so helpful! - Gerald from Missoula, MT
We have been blessed with such a great experience!! Tony was great and everyone else who helped us! We will be back and will share this with the people we know! - Sharon from Corvallis, MT
Everyone was so helpful, courteous, and kind! My husband and I were extremely happy with the service that was provided. My husband was especially impressed with how they always included me in their conversations. Your team is awesome! - Jerry from Victor, MT
We have been blessed with such a great experience!! It was the best experience when coming to buy something we have ever had! Tony was great and everyone else who helped us was also great to work with. We will be back and share this with the people we know! - Sharon from Corvallis, MT
We just wanted to let you know how much we enjoyed visiting Tour America. On impulse, we decided to go look around on Saturday. Ryan Rebish greeted us and showed us around the lot. We already had in mind to look at the Springdale Trailers, but we had no intention of buying one. Ryan first showed us the new ones, then the used ones. But, it was the 2009 Springdale that caught our eye. First, I thought it was too big for just the two of us. But, one thing led to another, and well, here we are the new owners of this lovely 2009 Springdale.
We also want you to know what we thought about Ryan's manner. Some salespeople are abrasive and impatient. Not Ryan. We noticed how pleasant his demeanor was, and how he didn't rush us. Patience is a virtue in a salesman, wouldn't you agree? He took his time with us, while responding to our concerns. Moreover, he listened to the things *we* were interested in, instead of trying to tell us what we *should* be interested in.
We never felt rushed. We NEVER felt pressured. I told him I was worried about the trailer being out in the snow since '09 and leakage problems. Showing his sensitivity, he explained in detail just how the roof top is made to prevent that. Then, he showed Carl the not so obvious aerodynamic 'vent cover' on top of the trailer. Carl liked that feature a lot. Both guys noticed that the tires didn't seem to be worn that much, too. Lastly, Ryan even responded to our worries about our cat by suggesting we could possibly carve a hole at the bottom of the bed for her to hide in, if we wanted. Anyway, what a creative fellow and a good "problem solver" he was!
So, we just wanted you to know how much we enjoyed our experience at your RV dealership! The closing process couldn't have been better, and Ryan again, showed his professionalism. We felt really good every step of the way.
Our best to you, - Carl from Billings, MT
Aaron was a great help during my decision process, He was very friendly and courteous. The entire staff at Billings was a great help. - Robert from Laurel, MT
We had our motorhome in to Bretz Billings for some service work. Everyone was really good, professional and friendly. It is nice to find a business where customer service is important. - Gary
This was perhaps the most pleasurable sales/service experience I have every had. OUTSTANDING! Every single employee is friendly, helpful, and all had wonderful attitudes. EXCELLENT! - Walter from Victor, MT
What an awesome experience. Best run place we have been in!!! Keep up the great work Bretz! - Kevin from Scobey, MT
We loved Todd Green, great guy, the zero pressure kind! - Darin from Superior, MT
Holly and I would like to thank the Bretz RV staff for the professionalism during the purchase and helpfulness during our travels. Thank you all! - Curtis from Box Elder, SD
You have a great team. I would be proud to own this dealership. Thank you so much! - Roger from Brockway, MT
Really enjoyed the experience, it was the best I have had buying a new major item. - Gary
Everyone was very helpful and went way beyond. It was a pleasant experience buying our motorhome. Thanks! - Ronald from Hughson, CA
my salesmen Richie Winters and Kathy were very helpful. Kathy made the border crossing into Canada very easy. - Gordon from Calgary, AB Canada
Tony Shoupe was very helpful and my wife and I enjoyed working with him. I am 75 years old, you meet a lot sales people in 75 years Tony ranks in the top 1%. Bretz is a very professional organization and we are very happy with our experience. - David from Victor, MT
We were treated so well! Was one of the best experiences with buying something we have ever had! We were so happy with Jeremy Winters & Mike Gornick, you're lucky to have them on the Bretz RV team! - Edward from Bozeman, MT
We came in with cash and Bob Tocci and the whole Bretz RV team worked within our budget to give us exactly what we wanted. Event if someone has a strict budget or thinks Bretz doesn't have quality used items we are proof they do! Thanks! - Robert from Lolo, MT
Jim Knuchel - our salesman - was aces!
Mike made finance almost enjoyable! - Nancy
Jeremy Winters was very knowledgeable and helpful. He found us exactly what we wanted. He is a big part of why we purchased. Bretz RV and Marine is a very professional operation. - John from Victor, MT
We just wanted to say thank you to everyone involved with letting our 5 year old son go into the money machine for fun and then letting him keep the $3 he won. He was so elated all the way home, and still has his money and continues to talk about it. Thanks again Bretz for everything. - Mike from Butte, MT
Richie Winters was very helpful, understanding, knowledgeable, and friendly! It was also great to meet Dave Bretz, who happens to be one of my snow plowing customers He gave me a wonderful compliment. Thank you Dave ~ from one Happy Customer to another! - Margaret from Missoula, MT
My family and I appreciate all the help we have received from your company. I have never been to a business where every employee was kind - no matter how noisy my kids were or how much money we were spending.
All employees that we dealt with were extremely helpful. It was Collin Griffiths who helped make our purchase a breeze and really understood what our family was looking for.
Thank you! - Nathanial
As a former salesman of 10+ years and with much success, I am rarely “sweet talked” into anything. Further still as an owner of a two-fold business, I am also solicited by a myriad of sales reps at least four to five a week with the best product and best deal on the table. Or so they say!
Collin, while certainly a confident salesman, did not have the “buy now or you will regret it” mentality. Collin listened to what I was hoping to do and proceeded to show and educate me on what I wanted to achieve. I knew within a short time I did not wish to go with the used route when comparing interest rates, price, warranty, and upgraded features in a NEW RV. Collin went out of his way and has continued to do so today - after the sale. He helped line me up with the service department, products, features of the camper, and most memorable was a carefully planned surprise for my son.
Dave Bretz has also been incredible as well throughout the all the phases of purchasing process and helpful to the point of getting his hands dirty - (which I felt a little bad for with the nice white shirts and ties.) Mike Gornick, in finance, who I have known for 20 years or more was beyond accmodating in the financing and additional products which I found value and peace of mind. Mike even found a great insurance rate and company. While I have not owned an RV before, both my 13 year old son and I feel confident we understand the many ins and outs of the camper thanks to Jared Schroeder and Jack Shoupe in the service department. Jared took the time to explain and demonstrate things to my son as well as myself, as I requested.
My son, Marshall and I would like to say to the Bretz RV team you are ALL indeed a CLASS ACT! (and in the famous words of Forrest Gump – “That’s all I have to say about that!”)
- Joseph from Missoula, MT
Finally! We are able to purchase an Airstream. It is a premium unit and worth more - regardless of other dealer's proposals! You are the bottom line. The people at the Bretz RV are very nice and warm. Thank you also to Dave Bretz for coming in on your day off! Thanks! - G.R. from Missoula, MT
You may relax as I am not writing to complain. In fact, I am writing to commend not only Tiffin Motors for standing behind their product, but I am writing to commend Bretz, RV. I have been RVing for forty years. I have been to many RV repair facilities. I don't think I have ever been handled as well by all the people involved with an issue as I have in this case.
The highest praise I have though, goes to Todd Phillips and Jim Wills at Bretz RV. You can be glad Bretzs is a Tiffin service center. These two young fellows along with an even younger man named Carl treated my wife and I with honesty, courtesy, friendliness, and professionalism like I have not seen in young people in a long time. They were clean cut and affable, easy going, hard working and truthful about dead lines, parts and every aspect of the job. I really felt as though I could trust them, which in this day and age is something hard to find around a mechanics shop. If they said they were going to do something they did it, and did it promptly and professionally. I can't say enough about their demeanor, know how and they way they handled us and our Tiffin Motor Home. I hope this e mail finds it's way to all their supervisors and to the owners of both companies because people like this are a credit to you. - Alvis
I just wanted to let you know how appreciative I am of Shane, your service manager. He was willing to talk me through a few electrical troubleshooting items on my trailer. I was trying to depart late afternoon last Friday for a camping trip, and he was very helpful when I called into your service department in my desperation.
I also want to thank Scott Tipps (who lives across the street from me) as he also stopped by and was able to help me finally resolve my issue, allowing my family to make our camping trip.
Great support and very friendly. Thank you.
- Chris from Missoula, MT
Hi!
I had purchased a 2011 Keystone Springdale and I just realized that I had never wrote or commented on the service, selection and price, I will start by saying 5 stars all the way, the experience was very pleasant I have referred at least 20 people to your lot. The sales person was , respectful and gave us the space we needed to make a buying decision, the price was $4000.00 better than anything we could find out there for that same trailer. I manage cargo trailers for www.trailersplus.com and I let my staff know that this is how we treat customers and how we sell trailers - Thanks Bretz
- Mark from Hayden, ID
From a Bretz RV customer that was traveling and used their Coachnet service that we include with every unit sold:
-
I recently had the need for my coach to be towed to a service center while outside Texarkana, AR. The entire process was handled by the Coach-Net staff in a professional, precise, and timely manner. My problem was confirmed by a technician, a service appointment was set up with the nearest Freightliner dealer, and a tow was arranged. The tow company, Red River Towing, was right on time, and the two individuals were careful and conscientious in both preparing my coach for tow, and while towing it through a area of construction to the dealer. In summary, the entire breakdown experience was made bearable by the great service of the Coach-Net staff. My thanks to your folks, and Red River Towing. You're known as the class act of the ERS business, and it shows! - Keith
COOL FIX FROM BRETZ RV We were traveling to the FMCA convention in Redmond, Oregon, from Livingston, Montana. It was a hot, 97-degree Sunday morning and our refrigerator would not work, period. Later in the afternoon we pulled into Bretz RV & Marine in Missoula, Montana. By then it was 101 degrees outside. A salesman let us park along a fence and helped us get electricity, but no refrigerator repair. It was summer, we had no appointment, and there was a full service parking lot! On Monday morning our service writer, Shane Lane, was able to get the fridge serviced. It was a minor short in the electrical system on the kitchen slideout. After two hours in the morning, we were on the road again. Our many thanks to Shane and to Bretz RV for their service. If you’re in Missoula, give them a call. - Family
We wouldn’t change a thing! There should be more RV dealers like Bretz. Our salesperson, Todd Green, made sure we had everything we needed and introduced us to all the people who could help us with the RV. Tammy was great on our walk-through. She made sure everything worked and that we understood every part of our RV. Mike made filling out all the paperwork very easy and even gave us insurance quotes. He also went over all of our warranty work. The whole experience was great! - Tommy
Thank you for taking the time to welcome me aboard and to give me comfort in knowing I'm not just a "number". Everything about your company is truly amazing - starting from the impressive inventory to my great sales person to the finishing touches of making sure I'm comfortable with the unit before leaving the lot.
This is a life-long dream come true for me - thank you for making it affordable and also to Greg for not being a pushy salesperson, but for having the patience to teach me about the product I purchased. Phil was also great in handling the finance portion of this transaction.
I look forward to picking up my unit on Friday and I wish you a very happy and great day - G.
We were very favorably impressed with the honesty and integrity and nice personalities of all the people we met, especially Dave. Dave Bretz was so very NICE in all the good conotations of the overused word. No wonder you guys are doing so well.
Keep up the great work! We'll be back. Very pleasant experience and we LOVE our new RV. - Morris